Refund Policy

Techbooms.net Refund Policy

Refund Policy – Techbooms.net

At Techbooms.net, we value your trust. Every service we offer, whether it’s IT support, cybersecurity, or device sales, is backed by our effort, expertise, and time. We believe in keeping things clear between us and our customers. That’s why we’ve outlined this refund policy to help you understand when a refund may apply and when it does not.

We encourage you to read this policy carefully before purchasing any of our services or products.

Services We Offer

  • IT Support for Businesses: Maintenance, server handling, backups, and troubleshooting.
  • Home IT Assistance: Fixes, setup support, or guidance.
  • Cybersecurity Protection: Safeguarding your network, systems, and devices.
  • 24/7 Support Desk: Always-on technical help.
  • Data Recovery and Cloud Services: Backup, restore, or migration.
  • Buy & Sell Devices: New and used laptops, desktops, and accessories.

Each of these services demands dedicated time, tools, and expertise from our team. Hence, our refund policy is structured to reflect these commitments.

When Refunds Are Not Applicable

  • If the service was already started or completed.
  • If you provided approval to proceed after reviewing initial findings.
  • If delays or issues occurred due to your lack of cooperation or delayed responses.
  • If devices sent for repair or recovery were physically tampered with after handing them over to us.
  • If the cybersecurity service was deployed, even partially.
  • If digital or cloud services were activated, implemented, or configured.
  • For device purchases once the item has been delivered, tested, or used.

Our services require technical preparation, research, and actual labor. These efforts cannot be reversed once initiated.

Refund Eligibility Conditions

  • Service Was Not Initiated: If our team hasn’t started your service due to scheduling conflicts or resource availability, you can request a refund.
  • Inability to Provide the Promised Service: If we fail to initiate or deliver any stage of the service as discussed, and it was due to our fault, a partial or full refund may be considered.
  • Device Purchase Refunds:
    • The item is defective upon delivery.
    • The wrong product was shipped.
    • The device remains unused, with original packaging intact.
    • The request is raised within 5 days of purchase.
    Refunds for device purchases are only possible after inspection and verification.

How to Apply for a Refund

To raise a refund request:

Email us at support@techbooms.net

Provide:

  • Full name
  • Contact details
  • Service or product details
  • Transaction or invoice number
  • Reason for the refund request

We’ll review your request within 7 business days and respond with the outcome.

Processing Time

If approved, refunds are processed via the original payment method. It may take 7–10 working days to reflect in your account, depending on your bank or payment provider.

Important Note

Filing false refund requests or reversing payments via your bank without proper communication can lead to:

  • Immediate cancellation of ongoing services.
  • A permanent block from accessing our support or services.

We recommend contacting us first — we’re always open to resolving any issue.

Changes to This Policy

We may update our refund terms if our services or pricing models evolve. The latest version will always be available on our website.

Contact Us

For questions, clarifications, or complaints related to refunds, write to us:

support@techbooms.net Website: www.techbooms.net